Refund policy

Returns and complaints – Switzerland

No voluntary returns

For orders delivered in Switzerland, we do not offer a voluntary right to cancel, exchange or return an item because you have changed your mind or do not like it. This applies to food and accessories.

Defective, damaged or incorrect items

Your statutory rights remain unaffected. Please check your delivery on receipt and report apparent defects or incorrect deliveries as soon as possible through our contact page. Include your order number and a description of the issue; photos may help us review it.

Please contact us before sending an affected item back. We will explain the next steps and provide the correct return address. Remedies, refunds and necessary return costs to which you are legally entitled are governed by applicable law.